We’re confident that you’ll love your Ice.com purchase; however, you may return your items for any reason within 30 days of the date of delivery and we’ll be happy to arrange an exchange, store credit or a refund. Contact the Ice.com Customer Care Team, and we’ll be happy to promptly respond with a resolution. Please be sure to read through our full policy listed below before making your purchase or to answer any questions before contacting your Ice.com support team.
We accept returns on items in new condition* with the original packaging and materials, including gift boxes and/or certificates of authenticity.
Any item that has been in the customer’s possession for less than 30 days from the date the item was delivered.
Unfortunately, we are unable to accept certain items for return.
Bridal and engagement rings with an IGI© or GIA© Appraisal Certificate must be returned with the certificate. If the certificate is not returned with the bridal or engagement ring, your refund will be reduced by the amount of the replacement cost.***
Accidents happen. If you damage your jewelry in any way after the item has been in your possession for more than 30 days from the date of delivery, we can repair it for you! We offer excellent repairs at competitive prices.
To request a repair, please refer to the information below:
*Without scratches, marks or damage, and no alteration or resizing of the item. Includes all related packaging, including any gift boxes and/or certificates of authenticity which may have been included.
**All items are shipped via USPS First Class Mail. Expedited or express shipping methods are available at an additional cost.
***IGI &/or GIA Certificates provide internationally-recognized validity as to the quality and value of our bridal and engagement rings. When returning a bridal or engagement ring, any provided certificate must accompany the returned item(s). If a ring is returned without the certificate, Ice.com will decrease the amount refunded by the associated cost to replacement the certificate. Please be advised that replacement costs for certificates can vary, but start at $99.00 or more.