I Live 4 Gems upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 10 days of receipt and we will gladly provide a refund, replacement, or an exchange.
Please be sure to read through our full policy listed below making your purchase or to answer any questions before contacting the I Live 4 Gems support team.
We accept returns on items in new condition with the original packaging and materials, including tags, gift boxes and/or certificates of authenticity.
Any item that has been in the customer’s possession for less than 10 days from the date the item was delivered.
Unfortunately, we are unable to accept certain items for return.
Bridal and engagement rings with an EGL or GIA Appraisal Certificate must be returned with the certificate. If the certificate is not returned with the bridal or engagement ring, your refund will be reduced by the amount of the replacement cost.
Ordering Multiple Items
If a customer orders one item and returns it, there will be no restocking fee. If a customer orders more than one item, there will be a 15% restocking fee on each item returned. By way of example, if a customer orders two or more items (in one or more transactions/orders), keeps one and returns the rest, there will be a 15% restocking fee on each item returned. This policy was put in place to discourage customers from ordering multiple items for comparison purposes. The practice of comparison shopping increases our costs and will result in higher prices. Once your return order is received at I Live 4 Gems, we will inspect the item(s) to ensure it is in its original condition. Once approved, we will issue your refund minus the restocking fee to the original form of payment (credit card, PayPal, or bank wire transfer).
How long does it take to receive a credit for a returned item?
After we receive the returned item, it takes between 1 and 5 business days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days after the return process. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
The item MUST be received at I Live 4 Gems WITHIN 10 DAYS from the date of receipt of the items from I Live 4 Gems. Any items received after 10 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.
Our laboratory will inspect and verify the condition of the item once we receive the return. The original I Live 4 Gems security tag must still be on the item in order for refunds to be processed. I Live 4 Gems will refund the full cost of the returned item. If an order shipped is defective, I Live 4 Gems will also reimburse you for the shipping charges that apply to send the order back to us.
Returning an item that was purchased with an GIA/EGL Certificate
I Live 4 Gems allows you to add to your order and purchase a third party certificate from the Gemological Institute of America (GIA) or the European Gemological Laboratory (EGL) for loose diamond orders. Purchasing a third party GIA or EGL jewelry certificate for loose diamonds is an optional feature. The exact cost of the certificate is shown while customizing each product, on the shopping cart, and on your invoice. Note that I Live 4 Gems does not refund the cost of the certificate in case of a return.
If you have any questions about our exchange, adjustment, and return policies, please contact a Customer Service Representative at (868) 744-GEMS (4367) or email email@example.com